Calor Cylinder Exchange Policy

When you purchase a gas bottle from us, you also purchase a Cylinder Refill Agreement. This is an agreement between (Calor) and you (the customer).

The cost of a CRA depends on which gas bottle you are buying and which category it sits in.

Once you have the bottle all you need to do when your bottle is take your empty back to a calor dealership and they will swap it for a full bottle. You don’t need the paperwork unless you want to return your bottle as you no longer need it.

Currently there is a national shortage of gas bottles and the rules regarding CRAs change on a weekly basis. Up to last week we were ok to issue CRAs to new customers, however this week this has been stopped. We can only offer exchanges of bottles on a like for like basis, no swapping between sizes or colours.

We have answered all the frequently asked questions regarding the Cylinder Refill Agreement below, please take a look. You can also find the full terms and conditions of the CRA below.

What is a Cylinder Refill Agreement (CRA) – The Legal Bit

The CRA (or Cylinder Refill Agreement) is a contract that you are given when you purchase a new Calor cylinder. It can also be found below:

Cylinder Refill Agreement Terms

In these conditions, “Company” means Calor Gas Limited, and “CALOR Outlet” means any CALOR Centers, Dealers, Retailers, Stockists or other supply points approved by the Company. “CALOR” is the Registered Trademark of Calor Gas Limited. “Refill Agreement Charge” means the Refill Agreement Charge included in your order or where you are exchanging a cylinder this refers to the charge previously paid for the first issue of the cylinder(s). “User” means the customer named on the online order form who is party to a Cylinder Refill Agreement (“the Agreement”).

1. Purpose of the Refill Agreement Charge

In consideration for the Refill Agreement Charge, the Company agrees to refill the Calor Cylinder(s) (“Cylinder(s)”) included in your order with supplies of CALOR gas (“Gas”) during the currency of this Agreement. The Company will fulfill its obligation to refill the Cylinder by providing the User with a pre-filled Cylinder in exchange for the empty Cylinder, but reserves the right to refill the Cylinder by any other means. A Cylinder(s) can only be exchanged for a similar replacement refill Cylinder(s) within the same category as the current Cylinder(s), otherwise a new Agreement is required. Please see our exchange policy for further details about exchanging Cylinder(s).

2. Future Supplies of Gas

In entering into this Agreement the User also understands that he/she will pay additional sums at the prevailing rate for the Gas contained in the Cylinder and for all future supplies of Gas as and when the Cylinder is refilled in accordance with paragraph 1.

3. Cylinders remain the property of the Company at all times and may only be filled by the Company

The company makes the cylinder(s) available to the user as a means of safely transporting and storing the gas supplied. This agreement is not a rental agreement and it does not provide the user with title in the cylinder. The user will not part with possession or control of the cylinder(s) (other than to a CALOR outlet) nor claim to have any rights that conflict with this agreement, nor create or purport or attempt to create any agency or bailment in relation to the cylinder(s) or to the user’s obligations.

4. Use of Cylinders

Cylinders may be used only as a container for Gas and not be sold, exchanged (other than for the Purpose of the Agreement), hired, assigned, transferred, mortgaged, lent, abandoned, nor damaged, decanted, filled or tampered with.

5. The Company’s rights over the Cylinders

The User is liable for the safe storage and use of Cylinder(s) and the safety of any equipment used with them but the Company may inspect or test Cylinder(s) and any fittings used with them at any time and remove and replace Cylinder(s) if defective, or for any other reason, but without the Company being under any obligation to do so. In any case of wilful damage or breach of this Agreement the Company may repossess Cylinder(s) immediately and the User by entering into this Agreement irrevocably authorises the Company or their agent to enter on the User’s property for these purposes and in that event this Agreement is terminated. The Company may charge the User for loss of use of a Cylinder, in the event of loss or damage to the Cylinder but this charge shall not give the User any rights in the Cylinder. Unless the Company, at its discretion, decides otherwise, the User will forfeit any rights or benefits conferred upon this by this Agreement.

6. Statutory Obligations

The Company will comply with all statutory and appropriate Code of Practice requirements in respect of Cylinders but this shall not mean that the Company has any obligation to maintain in good condition Cylinders which ate in the User’s possession.

7. Termination by the User

This Agreement remains in force for 50 years. The User may terminate this Agreement by returning the Cylinder(s) in good order to a CALOR Outlet nominated for this purpose and shall be entitled on presenting this Agreement to a refund of a proportion of the Refill Agreement Charge as follows:

• 1 year old: 70% refund
• 2 year old: 60% refund
• 3 year old: 50% refund
• 4 year old: 45% refund
• 5 year old: 40% refund
• 6 year old: 35% refund
• 7 years old: 30% refund

8. Termination by the Company

This Agreement may be terminated by the Company in the event of any act of insolvency or breach of this Agreement on the part of the User.

9. Delivery

Where a Cylinder is to be delivered to the User the Company may use an agent for this purpose.

10. Other

This Agreement is governed by and constructed in accordance with English Law. VAT and any other applicable taxes will be charged at the appropriate rates.

Is the Cylinder Refill Agreement (CRA) an agreement for the payment of a deposit on a gas bottle?

No, the Cylinder Refill Agreement is not a deposit agreement. Calor does not charge a deposit on the gas bottle but it does require customers to make a payment for use of the cylinder, called the cylinder refill charge.

Is the Cylinder Refill charge a gas bottle deposit?

No, the cylinder refill charge is not a deposit on a gas bottle (cylinder).

Calor retains ownership of its gas cylinders at all times and the cylinder refill charge is paid by a customer in accordance with Calor’s Cylinder Refill Agreement (CRA). The CRA entitles the customer to exchange the empty cylinder at an authorised Calor outlet for a full cylinder whenever they need a refill, paying only for the gas. If the customer no longer needs further refills of gas, they can return the cylinder to an authorised Calor outlet and receive a partial refund (currently a minimum of £7.50) of the cylinder refill charge.

In other words, the CRA is a contract between Calor and the customer who is using Calor’s cylinder which entitles the customer (a) to be in possession of Calor’s cylinder; and (b) to exchange the empty cylinder for a full cylinder upon payment for the gas inside the cylinder.

CRAs may be issued by Calor itself of by an authorised outlet acting on Calor’s behalf (i.e. an authorised trading partner). You can read the full terms and conditions of the Calor Cylinder Refill Agreement below.

How much does a Cylinder Refill Agreement cost?

Cylinder Refill Agreements cost different amounts, depending on what gas bottle you are purchasing. Take a look at the different categories below:

• Small Category: 3.9kg Propane, 4.5kg Butane, 6kg Propane Lite, 6kg Propane or 7kg Butane £39.99
• Medium Category: 12kg Butane, 13kg Propane or 15kg Butane £39.99
• Large Category: 12kg Propane, 18kg Propane, 19kg Propane or 47kg Propane £59.99
• Patio Category: 5kg Patio or 13kg Patio £39.99
• Cube Category: Cube Gas £29.99